Fair Housing: Parking. Barking and Snarking: Managing Resident Violations
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Is lease enforcement keeping you up all night? And could you write a book about all the explanations you've received in response to your notices to cure? As a property manager, you know that handling resident violations effectively is crucial for maintaining a safe, peaceful community and protecting your investment. But are you confident you're doing it right?
In this power-packed session, you'll discover:
• How to document violations in a way that will stand up in court
• How to communicate with residents about infractions without damaging relationships
• The legal pitfalls you MUST avoid when addressing violations
• Strategies to reduce repeat offenses and create a culture of compliance
Don't let resident violations derail your property's success and deprive you of sleep. Arm yourself with the knowledge and tools you need to handle any situation with confidence.
Learning Objectives:
1. Examine the difference between equal treatment and treating everyone the same.
2. Identify the critical elements of onboarding residents
3. Assessing the enforceability of your policies and rules
4. Administering lease clauses, house rules and policies while complying with fair housing laws
5. How to produce effective documentation that can be used in the defense of allegations of discrimination.
For More Information:
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 49 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments.
Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.