T.R.U.S.T. : 5 Steps to Creating Loyal Residents

Session Length: 60 minutes

3/19/24
Session Title: T.R.U.S.T. : 5 Steps to Creating Loyal Residents
With customer interactions becoming more and more technical and less and less personal, creating customer loyalty is more challenging than ever. However, the loyal customer is one who refers you to others, is more likely to accept that recent rent increase, and helps save you money on marketing costs. So how do you foster loyal long-term relationships? The answer is T.R.U.S.T. In this session, Katie outlines the value of customer loyalty and shares her 5 steps to fostering loyal resident relationships resulting in higher retention rates and increased occupancy.

This session will help you:
•Recognize the benefits of customer loyalty and the impact to their specific property
•Understand their role in creating an environment that fosters loyal resident relationships
•Learn the 5 steps to creating loyal residents